Public Offer Agreement

1. Terms and Definitions

1.1."Public Offer Agreement" or "Agreement" – a public Agreement, the sample of which is posted on the Website at the link: mauri-cosmetics.com, and its application is mandatory for all who wish to purchase the Product, the image of which is displayed on the Website, and is directed to an indefinite number of persons, including Buyers.
1.2. "Seller" – INDIVIDUAL ENTREPRENEUR TETYANA MYKOLAYIVNA KOKHAN, ID number: 2392921103, registered under Ukrainian legislation and who is the owner or distributor of the Product through the Website, intending to sell it.
1.3. "Price" – the cost expressed in the monetary unit of Ukrainian hryvnia (UAH), which the Buyer is obliged to pay the Seller for the Product.
1.4. "Registration Form" – a form available on the Website that allows the Buyer to create an Account.
1.5. "Buyer" – any capable individual according to current Ukrainian legislation, who visits the Website and intends to purchase or has purchased a certain Product.
1.6. "Account" – an individual account for the Buyer through which the Seller collects the data provided by the Buyer and sells the Product. Using the Account, the Buyer can:
- create an Order, purchase the Product, and enter into the Contract;
- perform other actions in accordance with the Contract.

1.7. "Cart" – the electronic basket of the Site, where the Buyer checks or edits information about the Product and, if necessary, completes the Order and enters into the Contract.
1.8. "Privacy Policy" – a document that outlines the provisions regarding the processing of the Buyer's personal data. The full text of the Privacy Policy can be found at the link:
1.9. "Perfume and Cosmetic Products" – a movable item available on the Site within the category of goods that the Buyer can purchase under the Contract, namely: home fragrances, other perfumes, mini perfumes, body care, facial care, decorative cosmetics, pet care products, sanitizers, and other perfume and cosmetic products.
1.10. "Product(s)" – "Perfume and Cosmetic Products," "Accessories," collectively referred to throughout the text of the Contract.
1.11. "Site" – mauri-cosmetics.com. The Seller uses the Site to sell Products to Buyers, inform them about promotions, Products, and post relevant documentation that regulates the relationship with the Buyer, among other things.
1.12. "Order" – the Buyer's request to purchase a Product through the Site or by other means (via phone or email). To create an Order, the Buyer must provide the following information:
- - surname and first name;
- - details about the Product;
- - phone number;
- - email address;
- - delivery (shipping) address of the Product.
- The Order is created for the purpose of purchasing the Product from the Seller and entering into the Contract. The Order can be placed through the Account or by any other method specified in this Contract. Any actions taken by the Buyer on the Site, including the purchase of a Product, signify their agreement with the Contract and the Privacy Policy.
1.13. "Gift Certificates" - gift electronic or physical certificates with a nominal value in hryvnias that can be exchanged for Products available on the Site. More details about Gift Certificates:

2. General Provisions

2.1. This Agreement defines the rules for processing Orders, selling/returning Goods, as well as other terms.

3. Creating an Account

3.1. Registration and creation of an Account occurs by filling out the Registration Form by the Buyer. The Registration Form must include:
- Buyer’s last name and first name;
- Buyer’s email address;
- Buyer’s phone number;
- Date of birth (optional);
- Any additional information (optional);
Access to the Account is done by entering the username and password.
3.2. Before completing the Account creation process, the Buyer must familiarize themselves with the Privacy Policy and this Agreement. A condition for completing the registration (creation) of the Account is the Buyer's agreement with the Privacy Policy and this Agreement.
3.3. The Buyer agrees not to disclose their username and password to third parties, which are necessary for accessing the Account. The Buyer is responsible for any access to the Account by third parties in the event of the disclosure of their username or password.
3.4. The Buyer understands that creating an Account requires providing their personal data and ensuring its accuracy.
3.5. The Buyer can delete their Account at any time without providing reasons and without incurring any fees. In the event of Account deletion, all data will be removed, except for data necessary for handling complaints, requests, inquiries, or proposals. The Buyer’s data contained in the Seller's tax documents and related documents will be retained until the expiration of the statute of limitations for tax obligations in accordance with Ukrainian tax legislation.

4. Technical Requirements for Using the Website

4.1. To fully utilize the Website, including browsing the available range of Products, services, and creating Orders, the following is required:
a) a mobile device, computer, or tablet with internet access;
b) an active email account;
c) cookies enabled as per the information outlined in the Privacy Policy.

4.2. The Seller informs that the public nature of the Internet and the use of electronic services may lead to the risk of unauthorized access to and alteration of the Purchaser's data. Therefore, appropriate measures should be taken to minimize these risks. In particular, the Purchaser should use antivirus programs and online user protection software. The Seller will never ask the Purchaser to provide their account password in any form.
4.3. The Purchaser understands that refusal to accept the Privacy Policy or this Agreement may result in limitations on the Purchaser's ability to purchase Products and exercise other rights provided by this Agreement.

5. Conclusion of the Contract

5.1. To place an Order and purchase Goods (conclude the Contract) on the Website, creating an Account is not mandatory.
5.2. Placing an Order is the Buyer’s intention to enter into this Contract with the Seller.
5.3. To place an Order, the Buyer needs to (without creating an Account):
- visit the Website;
- select Goods from the appropriate assortment that meets their price requirements and choose “Add to Cart”;
- select “Proceed to Order Placement”;
- provide their last name and first name;
- provide an email address and phone number;
- provide delivery address information;
- select one of the available payment methods for the Goods (concluding the Contract);
- complete the Order placement.
5.4. To place an Order, the Buyer needs to (with account creation):
- visit the Website;
- create or log into an Account by entering their username and password;
- select Goods from the appropriate assortment that meets their price requirements and choose “Add to Cart”;
- select “Proceed to Order Placement”;
- provide delivery address information;
- select one of the available payment methods for the Goods (concluding the Contract);
- complete the Order placement.
5.5. Before completing the Order placement, the Seller specifies the total cost of the Goods that the Buyer intends to purchase and the delivery times. Depending on weather conditions or other factors that may affect the delivery timeframe, the delivery period may be adjusted.
5.6. After completing the Order placement and receiving payment for the Goods (in the case of prepayment) from the Buyer (concluding the Contract), the Seller provides confirmation and notifies the Buyer about the shipment of the Goods. The confirmation is made by sending a corresponding electronic message to the email address provided by the Buyer during the Order placement. The confirmation includes details about the assortment of Goods, their cost, delivery times, and other relevant information regarding the Goods.
5.7. The Seller has the right to partially or fully refuse the Buyer in the sale of Goods and the conclusion of the Contract if:
- the necessary Goods are temporarily unavailable;
- the Buyer fails to provide delivery address information;
- the Buyer fails to provide their last name and first name;
- the Buyer fails to provide their email address and phone number;
- the Seller has attempted to contact the Buyer at the provided email address or phone number for two consecutive working days to clarify the information but has received no response.
5.8. The prices listed on the Website next to the Goods do not include information about delivery costs (if delivery is chargeable) to the Buyer and any other expenses that the Buyer will be required to incur in connection with the purchase of the Goods and the conclusion of the Contract.
5.9. The Seller reserves the right to update the prices of Goods available on the Website; however, the price applicable at the time of Order placement remains unchanged for the Buyer for 7 (seven) working days from the moment the Order placement begins.

6. Payment Procedure

6.1. Detailed information about acceptable payment methods for the Goods can be found at the following link:
6.2. The Goods can be sent to the Buyer only after 100% prepayment or after payment upon receipt of the Goods at the transport company's (carrier's) office.
6.3. To place an Order and pay for the Goods online, the Buyer must have sufficient funds on their bank card, taking into account delivery costs to the Buyer.
6.4. The Buyer agrees that the Seller issues electronic receipts/invoices in PDF format, which serve as confirmation of payment for the Goods and the conclusion of the Contract. Such electronic receipts/invoices are sent to the email address provided by the Buyer during the Order placement.

7. Delivery of Goods

7.1. The Goods can be delivered to the Buyer within Ukraine by the following courier companies: "Nova Poshta" and "Ukrposhta." The Buyer understands and agrees that each unit of Goods may be delivered (picked up) at different times and on different days. For each or several shipments of Goods, the Buyer will receive a separate confirmation. When a shipment containing the Goods or multiple units is ready for dispatch, the Buyer will receive an email or SMS notification with a tracking link.
7.2. Upon the actual transfer of the Goods to the Buyer, the Buyer is obligated to accept and inspect the Goods and pay for them (in the case of payment upon receipt). If any deficiencies, defects, or shortages are discovered, the Buyer has the right to draw up a relevant report with the representative of the courier company and/or refuse to accept the Goods.

8. Exchange and Return of Fragrance and Cosmetic Products, Accessories

8.1. The exchange and return of fragrance and cosmetic products are carried out in accordance with the terms of this section of the Contract.
8.2. Based on the Law of Ukraine "On Consumer Rights Protection" and the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 (Appendix No. 3 – list of goods), all fragrance and cosmetic products fall within the list of goods of proper quality that are not subject to exchange/return to the Seller, except in cases provided for in the Contract.
8.3. The Seller is obligated to provide the Buyer with fragrance and cosmetic products free from defects that can be used for the purposes intended for such types of goods.
8.4. If defects in the fragrance and cosmetic products are discovered upon receipt, the Buyer is required to document them in a report of free form. The report must be signed by the Buyer and the person who delivered the fragrance and cosmetic products or the Seller. If possible, the defects should be documented with photo or video evidence. Within 1 (one) day from the moment of receiving the Goods, the Buyer must notify the Seller about the identified defects and agree on the replacement of the fragrance and cosmetic products.
8.5. The Seller does not provide a warranty for the fragrance and cosmetic products purchased by the Buyer; however, some fragrance and cosmetic products have a shelf life.
8.6. The Buyer cannot exercise the right provided in clause 8.7 of the Contract in cases where:
- - the fragrance and cosmetic products are non-returnable, made to the Buyer’s individual order, or intended for personal needs;
- - the fragrance and cosmetic products are perishable or have a short shelf life;
- - in other cases provided for by Ukrainian legislation.
8.7. In the event that the Buyer discovers defects in the fragrance and cosmetic products, the Buyer has the right to:
- - replace the defective fragrance and cosmetic products with similar ones;
- - return the fragrance and cosmetic products to the Seller and receive a refund;
- - have the defects in the fragrance and cosmetic products rectified;
- - exercise other rights provided by Ukrainian legislation.
8.8. The Buyer agrees and understands that the fragrance and cosmetic products can be returned to the Seller in the same manner in which they were sent (delivered) to the Buyer.

8.9. The costs for replacing defective fragrance and cosmetic products or rectifying defects in the fragrance and cosmetic products shall be borne by the Seller (in the case of returning the fragrance and cosmetic products by mail).
8.10. The Seller will satisfy the request provided in clause 8.7 of the Contract within a reasonable time without undue inconvenience to the Buyer. The Seller will fulfill the request and/or refund the Buyer (in the case of payment for the fragrance and cosmetic products) in accordance with clause 8.7 of the Contract, provided that the Buyer complies with clauses 8.11 and 8.13 of the Contract. Such monetary compensation/replacement/remedy of defects in the fragrance and cosmetic products will be carried out after the inspection of the fragrance and cosmetic products and within a reasonable timeframe, but no longer than 14 (fourteen) calendar days from the moment the Seller receives the fragrance and cosmetic products from the Buyer.
8.11. The Seller has the right to refuse the Buyer’s request for the rights provided in clause 8.7 of this Contract if:
- - the Buyer returned a different fragrance and cosmetic product than the one declared for return or exchange;
- - the Buyer did not return the fragrance and cosmetic products to the Seller;
- - the Buyer sent the fragrance and cosmetic products "cash on delivery." The term "cash on delivery" means that the Seller must make a payment to receive the fragrance and cosmetic products, as declared by the Buyer for receiving the fragrance and cosmetic products;
- - the Buyer did not provide the return document specified in clause 8.13 of the Contract along with the fragrance and cosmetic products, or such a document is not fully completed or contains unfilled fields, etc.;
8.12. The Seller may refuse to satisfy one of the Buyer’s rights provided in clause 8.7 of this Contract if the rectification of defects in the fragrance and cosmetic products is economically unfeasible, while providing the Buyer with similar fragrance and cosmetic products is economically viable. The Seller may also refuse to replace defective fragrance and cosmetic products if such products are out of stock; in this case, the Buyer will receive a refund within 14 (fourteen) calendar days from the moment the Seller receives the request (claim) from the Buyer, provided that the Buyer complies with clauses 8.11 and 8.13 of the Contract.
8.13. To exercise the right specified in clause 8.7 of this Contract, the Buyer must submit a corresponding request to the Seller in accordance with clause 8.11 of the Contract, specifically by:
- - filling out the return (exchange) document for the fragrance and cosmetic products (the form can be obtained by contacting the email address provided at the end of the Contract) and:
  a) sending this document along with the fragrance and cosmetic products to the address provided by the Seller to the Buyer upon request. To obtain this address, the Buyer should contact the following email address: mauri.cooperation@gmail.com (if the Goods were purchased through the Website).
8.14. The return (exchange) document for fragrance and cosmetic products specified in clause 8.13 of this Contract must contain the following:
- - the last name and first name of the Buyer;
- - the contact phone number and email address of the Buyer;
- -the date the defect in the fragrance and cosmetic products was discovered;
- - proof of purchase of the fragrance and cosmetic products from the Seller;
- - a brief description of the circumstances;
- - the Buyer’s bank details for the refund of the money for the fragrance and cosmetic products (if applicable).
8.15. The Seller is obligated to respond to the request (claim) from the Buyer submitted in accordance with clauses 8.7 and 8.13 of the Contract within 14 (fourteen) calendar days from the moment of its receipt by the Seller. If a response is not provided by the Seller within the specified timeframe, the request is considered satisfied.
8.16. To exchange or return Accessories (in case of defects), the Buyer must adhere to the rules outlined in clauses 8.4, 8.11, 8.13, and 8.14 of the Contract.
8.17. Based on the Law of Ukraine "On Consumer Rights Protection" and the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 (Appendix No. 3 – list of goods), the exchange and return of perishable goods that are within their proper shelf life are not subject to exchange or return.

9. Procedure for Using Gift Certificates

9.1. Gift certificates can only be used once for the purchase of one or more Goods for an amount not exceeding the nominal value of the Gift Certificate.
9.2. A Gift Certificate can be obtained in electronic or paper form by contacting the contact details specified in clause 8.13 of the Contract or by any other available method on the Website. The condition for transferring the Gift Certificate to the Buyer is 100% prepayment for it. The cost of delivering the physical Gift Certificate is borne by the Buyer. If the Gift Certificate is provided in electronic form, it will be sent to the email address or by another method specified by the Buyer. From the moment the Gift Certificate is transferred to the Buyer, the Seller is not liable for its unauthorized use (use by a third party, for example).
9.3. The validity period of the Gift Certificate is 12 (twelve) calendar months from the date of 100% prepayment by the Buyer.
9.4. The Gift Certificate can be used when purchasing Goods on the Website or in the stores specified in clause 6.2 of the Contract.
9.5. In the case of payment for Goods using a Gift Certificate, the Buyer cannot participate in promotions for prize giveaways unless otherwise stated in the giveaway rules.
9.6. Gift Certificates are not subject to exchange or return. Gift Certificates cannot be exchanged for hryvnias or any other currency in the world.

10. Procedure for Resolving Disputes

10.1. This Contract is governed and interpreted in accordance with the current legislation of Ukraine.
10.2. All disputes arising from this Contract shall be resolved by the Parties through negotiations, and if an agreement is not reached between the Parties through negotiations, the dispute shall be resolved in court in accordance with the current legislation of Ukraine.

11. Protection of Personal Data

11.1. You can review the policy regarding the processing of personal data (Privacy Policy) at the following link:

12. Final Provisions

12.1. The contents of this Contract are available to anyone free of charge and without any time restrictions.
12.2. The Contract may be amended in the following cases:
- - to bring the Contract in line with legal regulations;
- - changes to the rules of operation of the Website and the sale of Goods;
- - changes to the payment, delivery, or return procedures for Goods, etc.;
- - changes to the functioning of the Website that are necessary to ensure security.
12.3. Each Buyer with an Account will be informed of changes to this Contract by sending a notification to the email address provided by them. Such notifications will be sent no later than 30 (thirty) calendar days before the changes to the Contract come into effect, and separate agreement from the Buyer will not be required in this case. If the Buyer does not accept the new changes, they have the right to refuse them. In this case, the Buyer understands that such a refusal may result in limitations or the Seller’s refusal to allow the use of the Website or the purchase of Goods.
12.4. The Buyer is obliged to use the Website in a manner that complies with legal requirements and morality and not to distribute illegal content. In the event of a violation of this provision, the Seller has the right to restrict or block access to the Website and to refuse the sale of Goods.
12.5. By this Contract, the Seller informs the Buyer that all content on the Website is a work within the meaning of the Law of Ukraine "On Copyright and Related Rights." The Seller informs the Buyer that the distribution of content by the Buyer without the Seller's consent, except for use within the framework of permitted personal use, is a violation of the Seller's intellectual property rights and may lead to liability under the laws of Ukraine.
12.6. The creation of an Account, placing an Order, filling out the Registration Form, payment for the Goods, or visiting the Website means that the Buyer agrees to and accepts this Contract and the Privacy Policy in full and without objections.
12.7. All documents (policies, promotions, loyalty programs, etc.) that reference this Contract are an integral part of it.
12.8. For the exchange or return of Goods under the Contract, the Buyer must provide a receipt confirming the purchase of the Goods in accordance with the Law of Ukraine "On Consumer Rights Protection."

If there are any additional questions, the Buyer can contact the Seller:

email address: mauri.cooperation@gmail.com

phone number: +380 97 560 33 99

Seller's registration address:

Ukraine, 49050, Dnipropetrovsk region, city of Dnipro, Gagarin Avenue, building 135, apartment 34